Man4162 Lesson 4 Case study. Read the “Amica Insurance” case in your Connect McGraw Hill Prepare a brief essay discussing two customer service communication strategies Amica Insurance employs to ensure customer satisfaction. To submit, select the Case Study 02 link. 250 words.
Man4162 Lesson 04 – Discussion
Think about a time you had an ineffective experience while communicating with a customer service department (online, or in person). Discuss your opinion of that communication channel and how you perceived that organization’s commitment to maintaining positive customer relations.