Explain how the organization use the Tools of Interactivity to Build Learning Relationships?

These are the instructionsn at least a minimum of 2 pages, explain:How does the organization use Mass Customization to Build Learning relationships?How does the organization use the Tools of Interactivity to Build Learning Relationships?How does the organization handle customers Privacy and Customer Feedback?
The business is Toyota Motor Corporation, the file I attached is the essay previous to this one so it must relate.