Organizational Behavior- Conflict and Negotiations

Chapter 10: Conflict and Negotiations

Watch the video of Steve Jobs dealing with a situation where there is public conflict. The other person in the video is a software developer who does not work for Apple, and who is angry with Steve Jobs for killing Open Doc, an Apple development platform. As a result, this person has lost years of work and considerable revenue. The event is an Apple Developers Conference and it was important for Steve Jobs, as Appleā€™s CEO, to resolve this conflict.
Chapter 10: Conflict and NegotiationsQuestion 1: What conflict management strategy did Steve Jobs use?Question 2: Was it effective? Why or why not?Be brief and to the point.