The Executive’s Guide to Better Listening

Please refer to attached articles
In the first formal case write-up (see attached case “Evergreen Willows”), you will use the Psychosocial Systems Model (PSSM) to structure your analysis and the theories we have read and discussed online (management, motivation, communication, etc.) to analyze the problem in this case and provide some ideas on resolving the problems.
Use the relevant concepts in the PSSM to describe/understand the problems in the case.