What is the difference between a harmful criticism and a helpful complaint?

answer these question1] Gottman says, ” You can become a collector of emotional moments by consciously looking for opportunities to connect with others” (68). What does he mean by this and why should we do this?2] What is a harsh set-up and what is a soft start-up to a conversation? Gottman would say we should do __________ because _____________.3] What is the difference between a harmful criticism and a helpful complaint? Write a harsh criticism and then change it to a helpful complaint.4] What is emotional flooding? What can we do if we become flooded to help?5] Think about the last time you were really upset with a friend or family member.A. What was the argument/upset about – actual fight about trash being taken out, dishes being done, etc?B. Now think about why you were upset. What were your / your friends/family member’s needs? Look at age 77 and pick 2-3 words to show real needs.C. How do you think you can have had that conversation better with knowing the needs?
6] What does Gottman mean when he says we sometimes avoid a conversation we need to have? What are the results of not having the conversation? What can we do instead of avoiding?
7] Think about what you read: What are some of the ways people commonly respond to bids? Which ways are harmful? Why?8] For what reasons might you turn away from a family member/loved one, friend, or work/school colleague?9] For what reasons might you turn against a family member/loved one, friend, or work/school colleague?4] Mistakes Receiving Bids – write down 6 mistakes you sometime make when receiving a bid.a]b]c]d]e]f]